Digitalize your operation today
for service assistance management
Coral digitalizes the complete cycle of your services: from customer request to invoicing. Optimize coordination between advisors, technicians, and customers in real-time.
Features
Everything you need to operate with excellence
From initial request to final invoicing, Coral covers every stage of technical assistance service.
- Core
Smart technician assignment
Automatic search by geographic zone, service type, and schedule availability. Bulk or manual dispatch with compliance risk prediction.
- Real-time push notifications
- Automatic and manual assignment
- Proactive compliance alerts
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Real-time service management
Complete cycle tracking: travel, on-site arrival, activities, and multimedia reports. Automatic monitoring to prevent service abandonment.
- Reports with photos, videos, and voice
- Geo-referenced on-site check-in
- Failed visit management and rescheduling
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Automated communications
Automatic notifications to customers, technicians, and advisors on every status change. Emails with assigned technician info, schedule, and NQR management.
- Email, SMS, and WhatsApp to end customer
- Integrated NQR management
- Full communications history
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Geolocation and monitoring
View available and assigned technicians on a real-time map. Optimize routes, reduce downtime, and detect delays before they impact customers.
- Live map of field technicians
- Departure start alert (60 min)
- Route and zone optimization
- New
Corporate customer portal
Corporate customers create services, check real-time status, and manage their end-users from their own web portal. Total transparency.
- Self-service service creation
- Real-time status per end-user
- Download summaries and reports
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Purchases, parts, and quotes
Request parts from the technician App, automatic purchase orders to suppliers, and quotes with customer-specific pricing.
- Automatic purchase orders
- Quotes with per-customer pricing
- Integration with partners and suppliers
Customers
What those already operating with Coral say
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We went from managing 80 technicians over WhatsApp to full visibility on a map. The punctuality impact was immediate: compliance failures dropped 40% in the first month.
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The offline-first app was key for our technicians in rural areas. Reports are ready before they leave the site, and the customer receives the email instantly.
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The corporate portal differentiates us with large clients. They can see each service status in real time without calling us, which builds trust that was previously impossible.
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Implementation took less than two weeks. The Coral team migrated all our historical data and trained field technicians. We didn't stop operating for a single day.
FAQ
Have questions? We answer them
How long does it take to implement Coral?
Standard implementation takes 1 to 3 weeks depending on historical data volume and workflow complexity. Our team handles the full migration and trains your team without interrupting operations.
Does the technician app work without internet?
Yes. The mobile app is designed offline-first. Technicians can record arrivals, activities, and multimedia reports without a connection. Data syncs automatically when signal is restored.
Can I integrate Coral with my current systems?
Coral has a documented REST API and connectors for major ERP, CRM, and communication channels (WhatsApp, SMS, email). We evaluate each integration during onboarding at no extra cost.
How does automatic technician assignment work?
The assignment engine considers geographic zone, service type, schedule availability, and assigned client. If no technician accepts within the configured time, the system alerts the advisor with a list prioritized by compliance risk.
What happens if a technician loses signal in the field?
The app saves all actions locally (photos, videos, voice notes, status changes). When connection is restored, it syncs automatically and triggers notifications to the customer and advisor without manual intervention.
Does Coral adapt to companies in other sectors?
Yes. Although built for technical assistance services, Coral adapts to any field workforce model: transportation, healthcare, utilities, construction, delivery, and more. Workflows are configurable by service type.
Contact
Tell us about your operation
Our team will reach out within 24 business hours to schedule a personalized demo.
- Reply within 24 business hours
- Personalized demo with your team
- Tailored migration plan