Coral digitalizes the complete cycle of your services: from customer request to invoicing. Optimize coordination between advisors, technicians, and customers in real-time.
Trusted by service companies across LATAM
Features
From initial request to final invoicing, Coral covers every stage of technical assistance service.
Automatic search by geographic zone, service type, and schedule availability. Bulk or manual dispatch with compliance risk prediction.
Complete cycle tracking: travel, on-site arrival, activities, and multimedia reports. Automatic monitoring to prevent service abandonment.
Automatic notifications to customers, technicians, and advisors on every status change. Emails with assigned technician info, schedule, and NQR management.
View available and assigned technicians on a real-time map. Optimize routes, reduce downtime, and detect delays before they impact customers.
Corporate customers create services, check real-time status, and manage their end-users from their own portal. Total transparency, without a single call to ask "where's my service?".
Request parts from the technician App, automatic purchase orders to suppliers, and quotes with customer-specific pricing.
This isn't a mockup: these are real screenshots of Coral's panel in production, coordinating field technicians right now.
Every technician, every service, every hour of the day on one screen. Reassign in one click and spot gaps in the schedule before they become a no-show.
"Which technicians did more than 10 services this month?" Coral IA answers with the table and the chart, in plain language.
Unmanaged complaints, arrival delays, or closing delays: all prioritized in a single panel for your coordination team.
Pricing
We design a plan aligned with your real service volume, your SLA targets, and the size of your network. Tell us about your operation and we'll send a personalized quote within 7 days.
Components of your proposal
At Coral, you pay for the support you provide, not for the software you install. We design a pricing plan tailored to your actual service volume, your SLA goals, and the size of your network. Provide us with your operational details, and we’ll send you a personalized quote in less than 7 days.
A pricing model that evolves with your business. Forget about paying fixed per-user fees. At Coral, we tailor our proposal based on your service volume, your operational model, and your service level agreements. Tell us about your business and receive a customized proposal within a week.
Boost your support network with a plan tailored to your needs. We structure your costs based on your team’s actual activity and the service levels your customers require. Share your business model with us, and we’ll put together a fair, customized proposal for you in just a few days.
FAQ
Standard implementation takes 1 to 3 weeks depending on historical data volume and workflow complexity. Our team handles the full migration and trains your team without interrupting operations.
Yes. The mobile app is designed offline-first. Technicians can record arrivals, activities, and multimedia reports without a connection. Data syncs automatically when signal is restored.
Coral has a documented REST API and connectors for major ERP, CRM, and communication channels (WhatsApp, SMS, email). We evaluate each integration during onboarding at no extra cost.
The assignment engine considers geographic zone, service type, schedule availability, and assigned client. If no technician accepts within the configured time, the system alerts the advisor with a list prioritized by compliance risk.
The app saves all actions locally (photos, videos, voice notes, status changes). When connection is restored, it syncs automatically and triggers notifications to the customer and advisor without manual intervention.
Yes. Although built for technical assistance services, Coral adapts to any field workforce model: transportation, healthcare, utilities, construction, delivery, and more. Workflows are configurable by service type.
Contact
Our team will reach out within 24 business hours to schedule a personalized demo.
